Terms of Service

Last updated: May 30, 2026

1. Acceptance of Terms

By accessing or using ChatbotSaaS, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use our service.

2. Description of Service

ChatbotSaaS provides a white-label AI chatbot platform that allows businesses to embed AI-powered chat widgets on their websites. The service includes lead capture, knowledge base management, analytics, and third-party integrations.

3. Account Registration

You must provide accurate information when creating an account. You are responsible for maintaining the security of your API keys. Notify us immediately of any unauthorized use.

4. Subscription and Billing

Subscriptions are billed monthly or annually via PayPal
All prices are in USD and exclusive of applicable taxes
Subscriptions auto-renew unless cancelled before the renewal date
Usage overages result in chatbot suspension (not additional charges)

5. Refund Policy

We offer a 14-day free trial. After the trial period:

Monthly subscriptions: No refunds for partial months
Annual subscriptions: Pro-rated refund within 30 days of payment
Refund requests: Contact support@chatbotsaas.com within the applicable window

6. Acceptable Use

You may not use our service to:

Transmit spam, malware, or harmful content
Violate any applicable laws or regulations
Impersonate any person or entity
Attempt to circumvent our security measures
Collect data from minors under 13
Use in adult, gambling, or firearms industries without prior approval

7. AI Content Disclaimer

Our AI chatbot generates responses automatically. We do not guarantee the accuracy of AI-generated content. You are responsible for reviewing and configuring your chatbot appropriately for your use case.

8. Intellectual Property

You retain ownership of your content (knowledge base, leads, conversations). We retain ownership of the platform, code, and infrastructure.

9. Limitation of Liability

To the maximum extent permitted by law, ChatbotSaaS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business.

10. Termination

Either party may terminate this agreement at any time. Upon termination, your access will cease and your data will be retained for 30 days before permanent deletion.

11. Governing Law

These terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law provisions.

12. Contact

Questions about these terms: legal@chatbotsaas.com